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Privacy Policy — LDM Toronto

Last updated: May 2026

Introduction

LDM Toronto (“we”, “our”, “us”) is committed to protecting the personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

By using our website or services, you consent to the practices described in this policy.

1. Collecting and Using Your Personal Data

Personal Data

While using our service, we may ask you to provide personally identifiable information, including but not limited to:

  • First name and last name
  • Email address
  • Phone number
  • Pickup and delivery addresses, city, province, postal code
  • Moving date and home size
  • Any additional details provided when requesting a quote or booking a move

We do not collect sensitive personal information such as financial data, government identification numbers, or health information.

Usage Data

Usage data is collected automatically when you use our website. This may include your device’s IP address, browser type and version, the pages you visit on our site, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

If you access our website through a mobile device, we may also collect information such as your mobile device type, unique mobile device ID, mobile operating system, and mobile browser type.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Technologies we use may include:

  • Cookies. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some parts of our website may not function properly.
  • Web Beacons. Certain sections of our website may contain small electronic files known as web beacons (also referred to as pixel tags or clear gifs) that allow us to count users who have visited those pages and gather related website statistics.

2. Use of Your Personal Data

The personal information we collect is used for the following purposes:

  • To prepare and provide moving estimates and written quotes
  • To schedule, coordinate, and complete your move
  • To contact you by phone, email, or SMS regarding your move or inquiry
  • To respond to questions or concerns submitted through our website
  • To monitor and improve our website and services
  • To comply with legal obligations

We do not use your personal information for unsolicited marketing purposes, and we do not sell, rent, or trade your personal information to third parties.

3. Retention of Your Personal Data

LDM Toronto retains your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. This includes retaining data to comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, it is securely deleted or anonymized.

4. Transfer of Your Personal Data

Your personal information may be processed at LDM Toronto’s operating offices and on servers located outside your province or country of residence, including in the United States. Data protection laws in those jurisdictions may differ from those in Ontario or Canada.

By submitting your information through our website or by using our services, you consent to this transfer. LDM Toronto will take all reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy. No transfer of your personal data will take place to any organization or country unless adequate security controls are in place.

For clients whose moves cross the Canada/US border, certain personal and shipment information may also be required by Canada Border Services Agency (CBSA) or US Customs and Border Protection (CBP) as part of the customs documentation process. You will be informed of these requirements in advance.

5. Delete Your Personal Data

You have the right to request that LDM Toronto delete the personal data we hold about you. To make such a request, please contact us using the information provided in Section 8 of this policy. We will respond within a reasonable timeframe and delete your information to the extent permitted by law.

Under PIPEDA, you also have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent to the use of your information, subject to legal or contractual limitations
  • File a complaint with the Office of the Privacy Commissioner of Canada

6. Links to Other Websites

Our website may contain links to third-party websites that are not operated by LDM Toronto. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every website you visit. LDM Toronto has no control over and assumes no responsibility for the content or privacy practices of any third-party sites or services.

7. Changes to This Privacy Policy

LDM Toronto may update this Privacy Policy from time to time. We will notify you of any material changes by posting a prominent notice on our website prior to the changes becoming effective, and by updating the “Last updated” date at the top of this page. You are advised to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

LDM Toronto Address: 123 Edward St Suite 205, Toronto, ON M5G 1E2, Canada

Email: info@long-distance-moving.ca